Please wait for a site operator to respond.
You are now chatting with 'Shannon'
Shannon: Hello. Thank you for visiting our chat service. How may I help you today?
Joseph DiAnna: Hello, I am trying to login but forgot the answer to my secret question.
Shannon: Joseph, I do understand how frustrating it can be not being able to log in to your account. I will be more than happy to help you get logged in today. For security purposes, will you please verify the Billing System Password for your account?
Joseph DiAnna: yes. the billing password is ******
Shannon: Correct! Are you currently on the secret question page?
Joseph DiAnna: yay! Oh I’m totally there.
Shannon: Look to the RIGHT of that page and click on Can't remember answer to secret question.
Shannon: Then click on send password to phone.
Shannon: The temporary password will come to your cell phone as a text message.
Shannon: It will give you 8 numbers without any 1's or 0's.
Joseph DiAnna: this is complicated…but I think I figured it out. Thanks!
Shannon: Let me know once you receive it.
Shannon: You're Welcome Joseph! I can stay on this chat until you get signed in.
Joseph DiAnna: i received the password.
Joseph DiAnna: have a jolly day!
Shannon: You're Welcome! Please enter the temporary password into the temporary password box. You will be prompted to create a new password. The password you create must be 8-20 characters, contain at least 1 number and 1 letter. Do not enter spaces or special characters.
Shannon: Now select a Secret Question, or create your own Secret Question, and answer it. Once you answer your Secret Question, please click continue.
Joseph DiAnna: I think I just might be able to possibly handle it from here. I think.
Shannon: Are you sure? Because I can stay on this chat until you get signed in.
Joseph DiAnna: I just finished resetting the password and secret question. Im in like sin in a glass of gin
Shannon: Try to refresh your screen.
Joseph DiAnna: no, I mean it worked.
Joseph DiAnna: im logged in. he shoots he scores.
Joseph DiAnna: thanks for your help
Shannon: Awesome! Do you see your current balance on your account page?
Joseph DiAnna: Yes, I do.
Joseph DiAnna: this is so awesome!
Shannon: Is there
Shannon: Is there anything else I can assist you with today?
Joseph DiAnna: not unless you want to help pay my verizon bill!
Joseph DiAnna: ;p
Shannon: I wish I could.
Shannon: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Joseph DiAnna: haha, thanks shannon! Me love you long time!